At citibet88, your privacy is more than a legal obligation — it is a genuine commitment we take seriously. This policy clearly sets out what data we collect, how it is used, who can access it, and your rights as a player. By using the citibet88 platform, you agree to the practices described here.
Six core principles governing how citibet88 manages and protects your personal data.
All data transmitted between your device and the citibet88 platform is protected by industry-standard 256-bit SSL encryption — the same technology used by Malaysia's leading banking institutions such as Maybank and CIMB. This means your personal and financial information cannot be read by any unauthorised third party during transmission.
Citibet88 has never sold, rented, or traded our players' personal data to any third party for marketing or commercial purposes, and we never will. Your data is used solely for purposes related to account management, transaction processing, and improving citibet88's services to you.
As a citibet88 player, you have full control over your personal data. You may request to view, correct, or delete your data at any time. You may also withdraw consent to receive marketing communications without affecting your main account or services at citibet88.
Citibet88 only collects data that is genuinely necessary to provide you with a quality service. We do not collect data covertly or excessively. Every type of data collected is clearly described in this policy, along with its purpose and retention period.
All of citibet88's data management practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA). This means that as a player in Malaysia, you have fully recognised legal protection over the personal data you provide to citibet88.
In the event of any security incident that may affect your personal data, citibet88 is committed to notifying you within 72 hours of the incident being detected. A notification will be sent to your registered email with details about the data that may be involved and the steps being taken to protect you.
This Privacy Policy applies to all players who register for or use the citibet88 platform from Malaysia. We collect your personal data only for the stated purposes, do not sell data to third parties for marketing, and give you full control over your information. This document should be read together with the Terms & Conditions and Responsible Gaming Policy citibet88.
Citibet88 collects several categories of personal data from our players. Each category is collected for a specific purpose and is limited to what is necessary to provide the services you request. Below is a full explanation of the data we collect.
| Data Type | Collected? | Primary Purpose |
|---|---|---|
| Full name & email | Yes | Account registration & communications |
| Malaysian phone number | Yes | 2FA verification & notifications |
| Date of birth | Yes | 18+ age verification |
| Full credit/debit card details | No | Not stored at citibet88 |
| Full bank account number | No | Not stored at citibet88 |
| Transaction history (RM) | Yes | Account statements & verification |
| IP address & technical data | Yes | Security & fraud prevention |
| Precise location data (GPS) | No | Not collected |
The personal data we collect is used exclusively for purposes related to the operation of the citibet88 platform and the services you request. We never use your data for purposes unrelated to your relationship with citibet88.
Automated Decision-Making: Citibet88 uses automated systems to detect suspicious activity and potential fraud. If our system flags your account for review, our human team will assess the case before any action is taken. You have the right to request a human review of any automated decision that affects your account.
Citibet88 processes your personal data on valid legal grounds under Malaysia's Personal Data Protection Act 2010 (PDPA). Understanding these grounds helps you know your rights in each data processing context.
Citibet88 understands how important your privacy is and is committed to not sharing your personal data except in the specific circumstances outlined below. Any data sharing is carried out with strict safeguards and only to the extent necessary.
Citibet88 does not sell your personal data to advertisers, marketing companies, or data brokers. We do not share your gaming history or financial information with any third party for commercial profiling purposes. We do not permit other companies to access our players' data for their own marketing use.
Citibet88 invests seriously in technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
While citibet88 takes all reasonable security measures on our end, the safety of your account also depends on your own actions. Use a strong, unique password that you don't use on any other site, enable 2FA, never share your login credentials with anyone, and log out of the platform when using public or shared devices.
Citibet88 does not retain your personal data for longer than necessary. Retention periods are determined by operational requirements, legal obligations, and reasonable dispute resolution needs.
| Data Category | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout active account + 5 years | AML legal obligations |
| Financial transaction records (RM) | 7 years from the transaction date | Malaysian legal requirements |
| Game & betting history | 2 years from the date of play | Dispute resolution |
| Support communication records | 2 years from the date of interaction | Service quality & referrals |
| Technical & security logs | 90 days | Security monitoring |
| Live casino video recordings | 30-day minimum | Game dispute resolution |
| Closed account data | 5 years after account closure | Prevention of unauthorised re-registration |
Once the relevant retention period has ended, your data will be securely deleted or anonymised so that it can no longer be linked to your identity. citibet88 runs regular data cleansing processes to ensure no data is retained beyond the period required.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and citibet88's privacy policy, you have several rights concerning your personal data. We are committed to respecting and facilitating the exercise of these rights.
To exercise any of the rights listed above, please contact the citibet88 team by email at support@citibet88-jit.com with the subject line "Privacy Rights Request". Please include your full name, registered email address, and a clear description of your request. Citibet88 is committed to responding to all privacy rights requests within 30 calendar days.
Identity Verification Required: To protect your privacy, citibet88 needs to verify your identity before processing any privacy rights request. This ensures that no unauthorised party can access or delete your data. The verification process typically involves a few security questions related to your account.
The citibet88 platform uses cookies and similar tracking technologies to keep the platform running properly, improve your experience, and understand how players interact with our platform. Below is an overview of the types of cookies we use and how you can manage them.
The citibet88 platform is intended solely for individuals aged 18 and above. citibet88 does not knowingly collect or process personal data from individuals under the age of 18.
Citibet88 takes child protection very seriously. If you suspect that the platform is being used by anyone under the age of 18, please report it to us immediately. We will investigate and take prompt action to close the account in question and delete all data collected.
The citibet88 platform contains links to third-party services integrated to provide a complete gaming experience — including game providers such as Evolution Gaming, PGSoft, and Pragmatic Play, as well as payment gateways for processing your deposits and withdrawals.
Citibet88 may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or platform developments. We are committed to making all changes in a transparent manner.
All important notices from citibet88 — including privacy policy updates — are sent to your registered email address. Keep your email address current and active in your citibet88 account profile settings so you never miss a critical notification.
If you have any questions, concerns, or requests regarding your data privacy at citibet88, our team is ready to assist you through the following channels.
Formal privacy complaints that cannot be resolved through standard support channels may be submitted to citibet88's management team by email with the subject line "Official Privacy Complaint". All formal privacy complaints will be acknowledged within 48 hours and resolved within 30 calendar days.
You also have the right to lodge a complaint with Malaysia's Department of Personal Data Protection if you believe citibet88 has failed to comply with the PDPA 2010 in handling your personal data, provided you have first given citibet88 a reasonable opportunity to address your concerns.
Your data privacy and security are a top priority at citibet88. With 256-bit SSL encryption, no data sales to third parties, and full control in your hands, you can enjoy over 500 games — slots, baccarat, Sports Betting, badminton, jackpot, and Live Casino — with complete peace of mind. Register now for free and claim your welcome bonus to start playing today.
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